Frequently Asked Questions

• Go to the admin panel page.
• Enter your credentials.
• Click on the LOGIN button.

• Log in to your admin panel.
• Click on the USER PROFILE drop down.
• Click on the LOGOUT option.

• Select the FORGOT PASSWORD option on your admin panel and enter your email ID.
• An automatic password change request mail will be sent to your entered email ID.
• Reset your password by entering a new password.

Payment is due immediately upon the conclusion of your Zupain plan.
We offer our premium plans with terms of 1 year or 2 years, or 1 month, depending on your choice. You pay for your Zupain plan once and in advance for the duration of the contract.

For enquiry, contact Zupain’s support team – +919345928075

• Log in to your admin panel and go to the PLAN section in the side navigation bar.
• Click on SUBSCRIPTION CHARGES on the top.
• Here, you can find the subscription plan and other information.

For enquiry, contact Zupain’s support team – +919345928075

A dashboard is an information management tool that receives data from a linked database to provide data visualisations. It typically offers high-level information in one view that end users can use to answer a single question.

• Log in to your admin panel and click on the side menu navigation bar.
• Click on SETTINGS, and then click EDIT SETTING to enter your admin panel’s
  edit mode.
• Click on the image you’d like to edit.
• Click the PEN ICON (Edit).
• Choose the appropriate category on the left and perform the desired changes. You
  can view a preview of the changes on the right side.
• Once you are satisfied with the changes, click on SAVE to apply them.

• Log in to your admin panel and click on the side menu navigation bar.
• Click on SETTINGS, and then click EDIT WEBSITE to enter your admin panel’sedit mode.
• Click on the picture you want to replace.
• Click on the PICTURE ICON (Choose image).
• Select the source of your new image or upload an image using the option-Fromcomputer.
• Click on the image you’d like to use.
• Click the INSERT IMAGE / SAVE button.

JPEG Images

Photos should be saved in the JPEG format. This format compresses your images, so
the files are usually smaller than PNG images.

PNG Images

Other graphics should be saved in PNG format. This applies to logos, infographics
and images that contain a lot of text. PNG offers higher image quality than JPEG and
presents colours and text in higher definition, so you can zoom in without losing
quality.

PNG also supports transparent backgrounds, which is especially important for your
logo. We recommend that you save PNGs in 24 bit instead of 8 bit, as this format
supports higher quality images with a larger colour palette.

If you don’t already have a logo for your admin panel, you can create a professional looking logo using our Logo Creator, canva, brand creator etc.
Enter the name of your business and our assistant will guide you through the
creation process. You’ll receive a draft that you can adapt to your liking in the
last step. Experiment using different icons, layouts, fonts and colour combinations
until your logo looks exactly like you want it to.

• Login in to your admin panel using your credentials.
• Select the SETTINGS option from the available menu.
• Now you have entered the profile page.
• Click on the EDIT SETTING button.
• On the brand information column upload brand logo and admin logo.
• Click on the SAVE button.

• Use the provided credentials to log in to the admin panel.
• After logging in, locate and click on the side navigation menu bar to open the menu options.
• Within the side navigation menu, find and select the APPEARANCE section.
• Once in the Appearance section, identify and click on the CUSTOMISE in the current layout
  lane.
• Within the customization interface, make desired changes to the website’s storefront.
• Once your edits are complete, locate the SAVE AND PUBLISH option to apply the changes to the
  live website.
• These steps should help you navigate through the customization process and save/ publish the
  changes you make to the website storefront.

• Login to the admin panel using your login credentials.
• Select APPEARANCE from the available menu.
• Click the NEW button and enter the name of the design.
• Click on the CREATE LAYOUT button.
• In case of existing layout click on CUSTOMISE button.

• Log in with the provided credentials.
• Once logged in, your personalised dashboard will appear.
• Open the sidebar by clicking on the arrow icon in the left corner.
• Navigate to the PRODUCTS section to access the product page.
• Click on ADD PRODUCTS on the top right corner.
• Add an image by uploading a new one or use social media options like Instagram, Facebook, or
  Google Photos to fetch images.
• Enter the product name and description in the respective fields.
• Click on the CATEGORIES field to open a pop-up displaying existing categories. To add a new
  category or subcategory, click on the ADD NEW CATEGORY/SUBCATEGORY.
• Enter the category name, click SAVE, and it will be added to the list of categories.
• Choose from the displayed categories.
• Enter the MRP price and selling price in their respective fields, then click SAVE to add the
  product.

• Log in to the admin panel using the provided credentials.
• Locate the arrow icon situated on the top left corner and click on it.
• From the expanded menu, select PRODUCTS to navigate to the products page.
• On the products page, find and click on the BULK UPLOAD button.
• A pop-up window will appear. Inside the pop-up, click on the DOWNLOAD TEMPLATE button.
• Download the template and fill in the required information according to the provided template.
• Return to the admin panel and access the pop-up window again.
• Inside the pop-up, use the CLICK TO UPLOAD button to upload the filled template to the admin
  panel.
• Additionally, click the IMAGE UPLOAD button and upload all necessary images. Ensure that the image
  filenames match those specified in the template.
• Once everything is set, click on the VALIDATE button.
• After successful validation, locate and click on the IMPORT button to complete the process.

• Login to your admin panel using the provided credentials.
• Select PRODUCTS from the available menu.
• Click on the SOCIAL SHARE icon available in the product page.
• Connect the social media with your login cerendials.
• Just add the product details and click on the POST button.

• Login to your admin panel using your credentials
• Select IMPORT PRODUCTS from the available menu
• Click on the FACEBOOK CONNECT and login with our facebook credentials
• Once your facebook is connected with your admin panel, it displays all your posts available in
  your facebook account.
• Click on the ADD TO PRODUCTS, it will redirect to the add products page, you can add product
  details, click on the save button.

• Login into your admin panel using your credentials.
• Select the PRODUCTS option on the left arrow navigation bar.
• Enable the track inventory option in the product list.
• Go to the menu again, and click on the INVENTORY.
• Click on the ADD INVENTORY button on the top right corner.
• You can see all the enabled products in the inventory section.
• Add units for all the available variants in the master product list.
• Once added, click on the ADD INVENTORY button.

• Login into your admin panel using your credentials.
• Select the INVENTORY option on the left arrow navigation bar.
• Click on the SUBTRACT INVENTORY button.
• You can see all the enabled products in the inventory section.
• Subtract units for all the available variants in the master product list.
• Once subtracted, click on the SUBTRACT INVENTORY button.

• Login to admin panel using your credentials.
• Select CATEGORY option from the available menu at the left top arrow.
• Select add SUB CATEGORY option from right top corner.
• Select the category from the available from the drop down menu.
• Enter the sub category name and click on the SAVE button.

Sub category

• Login to the admin panel using your credentials.
• Select CATEGORY option from the available menu at the left top arrow.
• Select ADD CATEGORY option from the top right corner.
• Enter the category name.
• Click on the SAVE button.

Category

• Login to admin panel using your credentials.
• Select CATEGORY option from the available menu at the left top arrow.
• Select the specific category name and click the check box.
• Click on the DELETE option.
• Now your category will be deleted.

Sub category

• Login to admin panel using your credentials.
• Select CATEGORY option from the available menu at the left top arrow.
• Select the specific sub category name and click the check box.
• Click on the DELETE option.
• Now your specific sub category will be deleted.

• Use your login credentials to access the STORE FRONT
• In the available products, do test order.
• You can check the order performance in the ADMIN PANEL.

• Log in to the admin panel using your credentials.
• Select the “Orders” option from the available menu.
• Initially, the status of the order will be “Pending.”
• Once you notify the order, the order status will change to “Confirmed.”
• For more information, click on the Order ID.
• Once the product is packed, change the status to “In Packaging.”
• After updating the status to “In Packaging,” update it to “Dispatched” and upload the tracking details.
• Once the order is delivered, change the status to “Delivered.”

• Log in to your admin panel using your credentials.
• Once logged in, your personalised dashboard will be displayed.
• Click on the SETTINGS option from the available menu.
• Select PROFILE PAGE from the settings menu.
• Click on EDIT SETTING to modify your profile details.
• After making the necessary changes, remember to save them.

You have two options to view your store statistics:

1. Personalised Dashboard: You can access your store statistics through your personalised
   dashboard.
2. Google Analytics Dashboard: Another way is through the Google Analytics dashboard. For
   detailed instructions

• Login to your admin panel using the provided credentials.
• Select the SETTINGS option from the available menu.
• Click on the DOCUMENTATION option and upload the data.
• Click on the SAVE button

• Login to your Admin panel using the provided credentials.
• Select COUPONS from the available menu.
• Click on the ADD button.
• Now 3 different types of coupons are available.
• → 1 Amount cut coupons.
• Click on AMOUNT CUT COUPON
• Enter the coupon details and click on the save button.
• → 2 Specific Product / category / collection coupon.
• Click on the SPECIFIC COUPON
• Enter the coupon details and click on the save button.
• → 3 Free delivery coupons
• Click on the DELIVERY COUPON
• Enter the coupon details and click on the save button.

• Log in to the admin panel using your provided credentials.
• After logging in, your personalised dashboard will appear.
• Click on the arrow icon located on the left corner to open the sidebar.
• Within the sidebar, select SETTINGS, and then choose DELIVERY CHARGES.
• Choose one of the following options to manage delivery charges:
1. Option for By Cart Price to manage delivery charges based
   on the cart’s total price.
2. Option for By Location to manage delivery charges based on
   the delivery location.
3. Option for By Weight to manage delivery charges based on
   the weight of the items.

• Log in to Zupain using the appropriate credentials.
• Upon logging in, your personalised dashboard will be displayed.
• On the top left corner, you’ll notice an arrow mark. Click on it to open the sidebar.
• From the sidebar, select the SETTINGS option. This will take you to the settings page.
• On the settings page, locate and click on the DELIVERY SLOTS section.
• Inside the Delivery Slots section, you’ll have the ability to customise various parameters:
  1. Adjust slot timings according to your preferences.
  2. Set delivery dates with an upper limit.
  3. Define the order processing time.
  4. Specify the maximum number of orders per slot.

• Log in to Zupain using the appropriate credentials.
• Once logged in, your personalised dashboard will be presented.
• In the upper left corner, locate and click on the arrow icon to open the sidebar.
• From the sidebar, select B2B SETUP to navigate to the B2B setup page.
• On the B2B setup page, you’ll have the option to define:
  1. The minimum order value for the cart.
  2. The maximum order value for the cart.

• Login to your admin panel using your credentials.
• Select the COUPON option from the available menu.
• Turn off the coupons status button for deactivation and turn on the coupons status button for activation.

• Use the provided credentials to log in to the admin panel.
• After logging in, locate and click on the side navigation menu bar to open the menu options.
• Within the side navigation menu, find and select the SETTINGS section.
• Once in the setting section, identify and click on the FOOTER MANAGEMENT.
• In the Footer Management section, you should see options to customise the content of the footer.
• Look for an option to add a logo description. It might be labelled as LOGO, LOGO DESCRIPTION. Click on the relevant option to add a description if required.
• Click on the SOCIAL MEDIA option to add the URLs of your social media profiles. You might have fields for various social media platforms (Facebook, Twitter, Instagram, etc.).
• Click on the ADDRESSES option to input the relevant address details.

• Login to your admin panel using your credentials.
• Select WHATSAPP TOOL from the available menu.
• Click on the COMPOSE button.
• Download the template and fill the excel sheet with the required details.
• Upload the template and click on the send button.

• Login to the admin panel using your login credentials.
• Select the CUSTOMER option from the available menu.
• Click on the DOWNLOAD TO EXCEL button on the top right corner.
• Click on the DOWNLOAD THE COMPLETE DATA option in the dropdown.
• Your customer data will be downloaded.

• You can connect your Zupain store to external payment providers to give your customers
  various payment options to choose from.
• Please note that the general terms and conditions as well as the country restrictions of the
  respective payment provider apply.
• You can add the following payment providers to your Zupain store:
  • PhonePe
  • UPI Pay
  • Cash on delivery
  • PayPal
  • Stripe
  • Razorpay

• Log in to the Zupain admin panel using the provided credentials.
• Once logged in, your personalised dashboard will be displayed.
• On the top left corner, locate and click on the arrow icon to expand the sidebar.
• From the sidebar, select SETTINGS to access the settings page.
• Now, open a new browser tab.
• In the new tab, log in to your Stripe account.
• Navigate to the DEVELOPERS OR API section (depending on the updated interface).
• Find the API KEYS or similar option.
• Locate and copy the Publishable Key and Secret Key provided by Stripe.
• Return to the Zupain admin panel tab.
• Inside the admin panel, navigate to the PAYMENTS section.
• Within the available payment options, select STRIPE or similar.
• Click on the CONNECT or INTEGRATE button associated with Stripe.
• Paste the copied Stripe Publishable Key and Secret Key into their respective fields.
• Click the CONNECT/SAVE button to finalise the integration.
• The integration process will be completed, and Stripe will now be successfully integrated into the Zupain admin panel for payment processing.

• Login to your admin panel.
• Select the SETTINGS option from the available menu.
• Click on the PAYMENT option.
• Select RAZORPAY.
• Click on the Connect button.
• Enter your Razorpay login ID and password.
• Click the SAVE button.
• Now your Razorpay account is successfully connected.

• Login into your admin panel using your credentials.
• Select the SETTINGS option on the left arrow navigation bar or from the available menu.
• Click on the PAYMENT option.
• Turn on the toggle button on the PhonePe option.
• Click on CONNECT.
• Enter your PhonePe account Salt key, Merchant ID, Key index.
• Click on the SAVE button.

• Login into your admin panel using your credentials.
• Select SETTINGS option on the left arrow navigation bar or from the available menu.
• Click on the PAYMENT option.
• Switch on the UPI pay button.
• Now enter your UPI ID and merchant name.
• Click on the SAVE button.

• Login into your admin panel using your credentials.
• Select SETTINGS option on the left arrow navigation bar or from the available menu.
• Click on PAYMENT option
• Switch cash on delivery option.

We provide shipment integrations such as Shiprocket and Delhivery for your convenience, and you can also option for self-shipment.

• Log in to the admin panel using your provided credentials.
• After logging in, your personalised dashboard will appear.
• Click on the arrow icon located on the left corner to open the sidebar.
• Select SETTINGS, and then choose DELIVERY CHARGES.
• Choose one of the following options to manage delivery charges:
  1. Optiom for By Cart Price to manage delivery charges based on the cart’s total price.
  2. Option for By Location to manage delivery charges based on the delivery location.
  3. Option for By Weight to manage delivery charges based on the weight of the items.

• Use your provided credentials to log in to the admin panel.
• After logging in, your personalised dashboard will be displayed.
• Click on the arrow icon situated on the left corner to open the sidebar.
• Select SETTINGS, and then choose DELIVERY CHARGES.
• Option for the BY CART PRICE.
• Specify a minimum and maximum price range for the cart value.
• Set the delivery charge as zero to enable free delivery after reaching a certain cart price.

• Login into your admin panel using your credentials.
• Select SETTINGS from the available menu.
• Select SHIPPING Option.
• Turn on the toggle button for Shiprocket.
• Enter Your login credentials.
• Click On SAVE Button

• Login into your admin panel using your credentials.
• Select SETTINGS from the available menu.
• Select SHIPPING OPTION
• Turn on the toggle button for the Delhivery option.
• Enter Your API Token.
• Click On SAVE Button.

If you want to use your own domain with your paid admin panel, you have three options:

1. Register a domain: You can register a domain and have it connected to your admin panel automatically.
2. Transfer a domain: You can move your domain to Zupain from your existing provider. We’ll take over the hosting of your domain.
3. Domain forwarding: Your domain is being forwarded to your admin panel. This means your domain will remain with your external domain registrar. You can still use other functions, like email or subdomains, through your external host.

For enquiry, contact Zupain’s support team – +919345928075

• Purchase your own domain using Godaddy, google domains, Hostinger, Big Rock etc.
• Enter the specified name served by the Zupain user experience team on your domain service provider page.

• Log in to your admin panel using your credentials.
• Select SOCIAL MEDIA PERFORMANCE from the available menu (Left navigation bar).
• Click on the CONNECT FACEBOOK option.
• A Facebook login page will appear. Log in to your Facebook account; make sure
  your Facebook and Instagram accounts are linked.
• Once you’ve logged in, your Facebook account and Instagram account will be
  connected to your admin panel.

• Log in to your admin panel using your credentials.
• Select SOCIAL LEADS from the available menu.
• Click on the CONNECT WHATSAPP button.
• Enter your 10 digit WhatsApp contact number.
• A QR code will be generated.
• Scan the QR code from your WhatsApp webpage.
• Once scanned, your WhatsApp will be connected to your admin panel.

• Log in with the provided credentials.
• Once logged in, your personalised dashboard will appear.
• Open the sidebar by clicking on the arrow icon in the left corner.
• Navigate to the PRODUCTS section to access the product page.
• Click on the delete button in the product action section.
• Then click ‘Yes’ on the confirmation popup to delete the product.

• Log in with the provided credentials.
• Once logged in, your personalised dashboard will appear.
• Open the sidebar by clicking on the arrow icon in the left corner.
• Navigate to the PRODUCTS section to access the product page.
• Click on the EDIT ICON in the product action section.
• After completing the changes, click on the ‘SAVE’ button.

• Log in with the provided credentials.
• Once logged in, your personalised dashboard will appear.
• Open the sidebar by clicking on the arrow icon in the left corner.
• Navigate to the STORE section to access the STORE page.
• Click on ADD STORE.
• Enter the required details in the respective fields.
• Save time and effort by clicking the “Use Current location” button to fill in your pin code, latitude, and longitude automatically.
• Add store timing and location then click on the save button